Delivering technology as a service to Stanford FCU
Stanford Federal Credit Union chose Zest AI to automate their lending process and provide a faster, quality experience for their tech-first members in the heart of Silicon Valley. But beyond the technology, the personalized experience, human touch, and smooth integration process from Zest AI’s Customer Success team truly made the partnership stick.
At a glance
Stanford Federal Credit Union needed to automate their lending process and deliver a faster, high-quality experience for their tech-savvy members in Silicon Valley, but required a partner that could match their standards with both sophisticated technology and seamless, personalized implementation support.
Stanford FCU partnered with Zest AI, with VP Melissa Palwick specifically seeking out the Zest Customer Success team she had trusted at a prior institution, leaning on their deep expertise to guide everything from deployment to underwriting team training and compliance.
Stanford FCU is now on a path toward full card automation from application to issuance, with Zest's team actively optimizing decisioning and credit policy to maximize efficiency and serve a broader spectrum of their membership faster.
From the very beginning, Zest AI is invested in your credit union’s success. Our seasoned Customer Success team aligns to your goals, develops and deploys the solution to meet your organization’s needs, and supports your lending business every step of the way — from deployment to analytics, strategy, and compliance.
Stanford Federal Credit Union: Supporting a university in the tech epicenter
Stanford FCU chose Zest AI to automate their lending process and provide a faster, quality experience for their tech-first members in the heart of Silicon Valley. But it wasn’t just the technology that brought Zest to Palo Alto — it was the personalized experience, human touch and smooth integration process from Zest’s Customer Success team that truly made the partnership stick.
Getting the success team back together
When Melissa Palwick, VP, Consumer Lending Operations, joined Stanford FCU, she saw the perfect opportunity to bring the Zest solution and service she had experienced at her prior organization over to Stanford. She was also delighted when her previous Zest Success Team members were able to be a part of her initiative at Stanford. The team’s consistent availability, personable approach, and ability to answer any questions — from their Chief Planning Officer to their underwriting team — set Stanford FCU up for success from the start.
The success team’s expertise is unmatched:
- Over 70% of the team has advanced degrees
- Over 95% of the data science team has PhDs and/or MS
- Over 100 years of total experience applying AI to underwriting
Looking ahead: Automation all the way
With Zest’s team and technology supporting them, Stanford FCU aims to increase their efficiency and automation, serving a larger spectrum of their member base — faster. That includes completely automating their card product, from application to issuance. To create an instant, touchless experience for their lending, Stanford and Zest will be partnering to optimize every part of the process, from analyzing the decisioning to streamlining the credit policy in order to maximize efficiency.
Stanford FCU
VP, Consumer Lending Operations
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